Legal
Privacy Policy
Last updated: May 2026
KMS Insulations LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website kmsinsulationsltd.co.uk or engage with our services.
1. Information We Collect
We may collect the following personal information when you contact us, book a survey, or use our website: your name, email address, phone number, home address, property details relevant to your insulation enquiry, and any other information you provide when filling out forms on our site or communicating with our team.
2. How We Use Your Information
We use your personal data to respond to your enquiries and arrange free surveys, provide quotes and carry out insulation services, communicate with you about your booking or project, send you relevant updates about our services (only with your consent), and improve our website and customer experience. We will never sell your personal data to third parties.
3. Legal Basis for Processing
We process your data on the basis of your consent (when you submit a contact or booking form), contractual necessity (when we need your details to provide our services), and legitimate interest (to improve our website and business operations).
4. Data Sharing
We do not share your personal data with third parties except where required by law, with service providers who help us operate our business (such as our CRM platform, hosting provider, or email service), or with your explicit consent.
5. Data Storage and Security
Your personal data is stored securely and only accessible to authorised members of our team. We use industry-standard security measures to protect your information. We retain your data only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, withdraw consent at any time, request a copy of the data we hold about you, and lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, contact us at admin@kmsinsulations.com or call 01902 288 209.
7. Cookies
Our website may use cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings at any time.
8. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at admin@kmsinsulations.com, call 01902 288 209, or write to KMS Insulations LTD, Staffordshire Knott, Pinfold Street, Wednesbury, England, WS10 8TE.